This policy explains cancellation, return and refund handling for purchases made directly from the MaxDent website. It supplements the Terms & Conditions and Privacy Policy. Mandatory consumer rights or payment-provider requirements prevail where they cannot legally be waived.
1. General rule after activation
Once a license has been issued, activated, device-bound or the digital benefit has been substantially consumed, direct purchases are generally final and non-refundable because a pre-purchase evaluation period is available. This does not override mandatory law or any stronger right imposed by the payment provider.
1A. Digistore24 reseller-channel purchases — 60-day unconditional refund
Purchases completed through the dedicated MaxDent international reseller checkout are eligible for an unconditional refund for 60 days from the purchase date. The customer may request the refund for any reason within that period. This 60-day rule applies specifically to purchases completed through that reseller channel and overrides the general direct-purchase final-sale rule above for those transactions only.
The refund is processed through the original payment/reseller channel and returned to the original payment method where supported. A completed refund or chargeback ends the MaxDent license entitlement associated with that refunded transaction. Direct MaxDent purchases through other payment methods continue to follow the general rules in this policy.
2. Cases that may qualify for a refund
- The same order was charged twice or a duplicate payment is verified.
- An incorrect amount was captured because of a documented MaxDent or payment-flow technical error.
- Payment succeeded but the license could not be issued/delivered because of a MaxDent-side failure that cannot be resolved within a reasonable period after support contact.
- A cancellation request is received before license issuance/activation where cancellation remains technically possible and the digital benefit has not started.
- Mandatory law, the payment provider, or an express written MaxDentSystem commitment requires a refund.
3. Cases generally not eligible for refund
- Change of mind after the license has been issued, activated or used.
- A device that does not meet the published system requirements at the time of purchase, unless MaxDent materially misstated those requirements.
- Internet outages, independent third-party service failures, or third-party fees not expressly included in the MaxDent plan.
- Suspension or revocation arising from fraud, chargeback, unauthorized sharing or a material breach of the Terms.
- A device-transfer request; device transfer follows a separate approval process and is not a refund.
4. Subscriptions and renewal
Fixed-term plans cover the paid term only. If electronic or automatic renewal is offered in the future, its conditions will be disclosed before activation. Cancelling a future renewal does not automatically make the current, used term refundable, subject to mandatory rights.
5. Enterprise and branch licenses
Enterprise licensing is purchased according to the branch count shown in the order. Once branch licenses have been issued/activated, reducing the branch count later does not create an automatic partial-refund right. A documented error in branch quantity or amount is reviewed as an order/payment error.
6. How to request a refund
Email maxdentsystem@gmail.com with the purchase email, order/payment reference, reason for the request and any relevant evidence. Do not send a full card number, CVV or other secret payment credentials to MaxDent.
We may request additional information to verify the requester, payment and license state. The review outcome is communicated using the registered contact details.
7. Refund method
When an electronic-payment refund is approved, it is returned through the payment provider to the original payment method where available and required. MaxDent does not require the customer to provide full card credentials. The time for the refunded amount to appear depends on the payment provider and issuing bank.
8. Duplicate or incorrect payments
If payment records verify a duplicate charge for the same order or an overcharge caused by a technical error, the amount not properly due is refunded after verification. The customer is not required to buy or retain an extra license because of a duplicate payment.
9. Disputes and chargebacks
Customers are encouraged to contact MaxDent support first so payment or activation problems can be resolved quickly. Nothing in this policy waives a mandatory right to dispute a transaction with the bank or payment provider. A chargeback may suspend the entitlement linked to the disputed transaction while the dispute is being resolved, subject to the Terms and applicable law.
10. App-store or third-party platform purchases
If MaxDent is later sold through an app store or distribution/payment platform with mandatory refund rules, those platform rules apply to the transaction made through that platform.
11. Policy updates
This policy may be updated when payment methods, product behavior or legal requirements change. A new effective date will be shown. Updates do not remove a mandatory refund right that arose before the update.
12. Contact
MaxDentSystem • www.maxdentsystem.com • maxdentsystem@gmail.com • +20 103 730 6914 • Taqseem el Shorta - 1st of Kafr El-Shiekh, Egypt.